Exclusive Interview With Brent Leary on Social CRM and the Influence of Smart Phones

Exclusive Interview With Brent Leary on Social CRM and the Influence of Smart Phones
Brent Leary CRM and Social CRM Expert

Brent Leary CRM and Social CRM Expert

While I as attending Oracle OpenWorld, I had a chance to talk with Brent Leary.

In this interview, Brent shares his thoughts on social CRM, where companies are and where they need to go:

  • How social CRM is lending itself to  mobile devices
  • How smart phones have transformed into a business phones/ nearly mini computers
  • How the rise of smart phones is forwarding social CRM
  • The devices he uses, including a Flip Video camera, iPhone, Blackberry, Olympus OS10, a netbook…
  • The hashtag communities on twitter and how they forward in-person meetings: establishing and connecting with people you might never have gotten to know…

Click below to listen to Brent’s insights: (the video is 6 minutes long, so it may take a minute to load):

How Smart Phones Are Driving Social Media Adoption

You can follow Brent on twitter- he is at: www.twitter.com/brentleary

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To participate in more conversations on Social CRM, follow me on twitter: drnatalie and use the Twitter hash tags: #SCRM #CustomerService #VSCRM #SocialMedia

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