
Brent Leary CRM and Social CRM Expert
While I as attending Oracle OpenWorld, I had a chance to talk with Brent Leary.
In this interview, Brent shares his thoughts on social CRM, where companies are and where they need to go:
- How social CRM is lending itself to mobile devices
- How smart phones have transformed into a business phones/ nearly mini computers
- How the rise of smart phones is forwarding social CRM
- The devices he uses, including a Flip Video camera, iPhone, Blackberry, Olympus OS10, a netbook…
- The hashtag communities on twitter and how they forward in-person meetings: establishing and connecting with people you might never have gotten to know…
Click below to listen to Brent’s insights: (the video is 6 minutes long, so it may take a minute to load):
How Smart Phones Are Driving Social Media Adoption
You can follow Brent on twitter- he is at: www.twitter.com/brentleary
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To participate in more conversations on Social CRM, follow me on twitter: drnatalie and use the Twitter hash tags: #SCRM #CustomerService #VSCRM #SocialMedia
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