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Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

TweetThe SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences. Has the...
JIVE DELIVERS ENRICHED INTERACTIVE INTRANET AND CUSTOMER ADVOCATE SOLUTIONS ACROSS DEVICES

JIVE DELIVERS ENRICHED INTERACTIVE INTRANET AND CUSTOMER ADVOCATE SOLUTIONS ACROSS DEVICES

TweetJive Software, Inc. announced the latest release of its industry-leading internal and external community solutions, including a bold and beautiful redesign of its entire product portfolio. Additional features like peer-to-peer recognition, enhanced SEO, global...
Communities Add Business Value: Verint Advances Customer Engagement Optimization Portfolio with New Release of Telligent Social Community Software

Communities Add Business Value: Verint Advances Customer Engagement Optimization Portfolio with New Release of Telligent Social Community Software

TweetVerint System, Inc and Selligent announced a major new release of its Telligent Community™solution. Among the latest advancements to the Telligent Community are the new community management tools and user experience capabilities, workflow enhancements, new...
ROI of Online Cloud Communities

ROI of Online Cloud Communities

TweetI remember back in 2008-2009 being asked whether social / digital / communities had any business value. To me it was instinctively obvious, but I got that it was not obvious to others. In wanting others to see what I saw, I started down the road of creating ROI...
Verint® Acquires Telligent® to Extend Online Community Customer Experience

Verint® Acquires Telligent® to Extend Online Community Customer Experience

TweetAs you might recall, Telligent®, acquired Zimbra, whose purpose was to help organizations enhance support, drive digital transformation and to ensure brand consistency. Today, Verint acquired Telligent®. The reason for the acquisition? Verint wants to extended...
Microsoft Dynamic’s Strategic Alliance with Lithium

Microsoft Dynamic’s Strategic Alliance with Lithium

TweetIt’s true – to deliver on a brand promise of excellent customer experience, it takes a village.  And it makes perfect sense that Microsoft Dynamics has created a strategic alliance with Lithium, a community platform vendor. What does this mean?...

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