by Dr. Natalie | Feb 9, 2016 | Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, Social Innovation
Jive Software, Inc. announced the latest release of its industry-leading internal and external community solutions, including a bold and beautiful redesign of its entire product portfolio. Additional features like peer-to-peer recognition, enhanced SEO, global...
by Dr. Natalie | Feb 5, 2016 | Content Marketing, Crossing the Chasm, Digital Disruption, digital transformation, Dr. Natalie's Blog, Online Communities, Owned Communities, peer-to-peer communities
Verint System, Inc and Selligent announced a major new release of its Telligent Community™solution. Among the latest advancements to the Telligent Community are the new community management tools and user experience capabilities, workflow enhancements, new content...
by Dr. Natalie | Jan 29, 2016 | CEO, Chief Revenue Officer, CIO, CMO, Customer Experience, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, ecommerce, Marketing Optimization, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, ROI of Social Media
I remember back in 2008-2009 being asked whether social / digital / communities had any business value. To me it was instinctively obvious, but I got that it was not obvious to others. In wanting others to see what I saw, I started down the road of creating ROI models...
by Dr. Natalie | Oct 15, 2015 | Customer Experience, Digital Disruption, Dr. Natalie's Blog, Online Communities
And an increase in brand awareness means better brand reputation, customer experiences and can lead to larger profits and revenues. The all-new engagement experience for Jive-x delivers both a customizable onboarding experience and an immersive advocate environment....
by Dr. Natalie | Aug 17, 2015 | Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, ROI of Social Media
As you might recall, Telligent®, acquired Zimbra, whose purpose was to help organizations enhance support, drive digital transformation and to ensure brand consistency. Today, Verint acquired Telligent®. The reason for the acquisition? Verint wants to extended its...
by Dr. Natalie | Jul 18, 2015 | CMO, Content Marketing, Digital Disruption, Dr. Natalie's Blog, In the News, Leadership, Online Communities, Organizational Change Management, peer-to-peer communities
Reddit’s forums are famous for hosting some of the most vibrant and some of the most disturbing (my personal opinion) discussions on the Web. The New York Times article by Jason Henry stated, “Mr. Huffman reappeared last Friday as chief executive to pull off a...
