by Dr. Natalie | Mar 6, 2016 | Analytics of Everything, Artificial Intelligence, Big Data, CEO, Chief Revenue Officer, CIO, Content Marketing, Crossing the Chasm, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Internet
What’s the Partnership Between Capgemini And Celaton Mean to Your Company? Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton, a specialist Artificial Intelligence (AI) company, to license and use...
by Dr. Natalie | Feb 29, 2016 | Dr. Natalie's Blog, In the News, Internet, Technology, Women
What Does Gender Have to Do With Coding? When a group of computer science students decided to study the way that gender bias plays out in software development communities, they assumed that coders would be prejudiced against code written by women. After all, women...
by Dr. Natalie | Feb 24, 2016 | Customer Experience, Customer Service, Dr. Natalie's Blog, Internet, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, ROI of Social Media, Social CRM, Social Media Monitoring, Social Mobile, Social Networks, Social PR, Marketing and Advertising, Social Selling
Old Marketing Funnel Days: In the days before social media, marketers would target key customers and go through an awareness, desire, interest and then action (buying) process; essentially the old marketing function. The marketer would start with a large number of...
by Dr. Natalie | Feb 22, 2016 | Analytics of Everything, Big Data, CEO, Chief Revenue Officer, Cloud Computing, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet, Internet of Analytics, Internet of Things, IOT, Leadership, Organizational Change Management
What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days. Unlike many overhyped technology visions over the years, IoT has the underpinnings today to start happening throughout the developed world. Sensors everywhere. Ubiquitous...
by Dr. Natalie | Feb 21, 2016 | Analytics of Everything, CEO, CIO, Cloud Computing, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, EU privacy law, Innovation, Internet, Internet of Analytics, Internet of Things, IOT, Leadership, Organizational Change Management, privacy
How Do You Meet Customer Experience Expectations in Electric Vehicle’s? Start with the Cloud. Nissan Motor Co. Ltd. and Microsoft Corp. announced that all Nissan LEAF models and Infiniti models in Europe will have Connect Telematics Systems (CTS) powered by...
by Dr. Natalie | Feb 4, 2015 | Big Data, Dr. Natalie's Blog, Internet, Internet of Things, privacy
We in the tech world have been focused on the Internet of Things and how everything is connected or will be. What will be interesting to see is how the Internet of Things may change if the FTC changes the Internet to a Public Utility. The story in Venture Beat talks...
