In the News Archives - Page 4 of 4

Companies Catch the Customer Experience Wave

by Dr. Natalie | Oct 24, 2009 | In the News

TMCNet Difficult economic times call for a renewed focus on customer service and the customer experience, but CRM software buyers aren’t going to find everything they need in one application or suite. read more

Customer Service Software Rankings Look Familiar

by Dr. Natalie | Oct 24, 2009 | In the News

SarchCRM: TechTarget Oct 23, 2008 As more companies look to grab hold of a raft to stay afloat in an increasingly commoditized business environment, new research from Boston-based industry analyst and consulting firm Forrester Research finds innovating on the customer...

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