Customer Service Can Equal Revenue

Customer Service Can Equal Revenue

Tweet1to1Media 07/14/2008 1to1Media 07/14/2008 In the new Forrester Research report, “Customer Service: A Keystone of Your Corporate Revenue Strategy,” senior analyst Natalie Petouhoff concludes that customer service, and the contact center in particular,...
Wanted: A New Customer Service Solution

Wanted: A New Customer Service Solution

TweetTMCNet November 11, 2008 The recent Forrester Research Customer Service Software Solution WAVE™ Q4 2008 study points to a strong need for a new customer service solution: one that bridges the three silos of interaction-, record-, and process-centric customer...

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