by Dr. Natalie | Oct 24, 2009 | In the News
CRM Magazine Feb 23, 2009 During a time of economic uncertainty, with President Barack Obama’s stimulus package yet to take effect and companies still looking for places to cut, new research from Boston-based analyst firm Forrester Research stresses the...
by Dr. Natalie | Oct 24, 2009 | In the News
1to1Media 07/14/2008 1to1Media 07/14/2008 In the new Forrester Research report, “Customer Service: A Keystone of Your Corporate Revenue Strategy,” senior analyst Natalie Petouhoff concludes that customer service, and the contact center in particular, are...
by Dr. Natalie | Oct 24, 2009 | In the News
TMCNet November 11, 2008 The recent Forrester Research Customer Service Software Solution WAVE™ Q4 2008 study points to a strong need for a new customer service solution: one that bridges the three silos of interaction-, record-, and process-centric customer service...
![Forrester CRM Analyst Natalie Petouhoff On CRM and IT failures [podcast]](https://i0.wp.com/www.drnatalienews.com/wp-content/uploads/2009/10/Forrester-CRM-Analyst-Natalie-Petouhoff-On-CRM-and-IT-failures-podcast-325229-1.jpg?resize=1080%2C448&ssl=1)
by Dr. Natalie | Oct 24, 2009 | In the News
ZDNet February 23rd, 2009 Strong executive leadership and organizational transformation are essential determinants of successful IT projects. Any IT initiative that does not properly address these strategic points is doomed to fail. read...
by Dr. Natalie | Oct 24, 2009 | In the News
1to1Media 02/23/2009 Never before has the evidence been so clear that companies need to deliver stellar customer experience. The best place to start is in the contact center, by repositioning it as a strategic C-level business partner. read...
by Dr. Natalie | Oct 24, 2009 | In the News
TMCNet January 30, 2009 There has been much and understandable wailing in the current economic climate about ‘yes I need to retain and grow customers but my CFO has axed my budget’. read more
