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Customer Service? Ask a Volunteer

Customer Service? Ask a Volunteer

TweetHERE’S the job description: You spend a few hours a day, up to 20 a week, at your computer, supplying answers online to customer questions about technical matters like how to set up an Internet home network or how to program a new high-definition television. The...
Serving Up Service Strategies

Serving Up Service Strategies

TweetCRM Magazine August 2009 CRM Magazine August 2009 It’s hard to find someone not talking about how the state of the economy is transforming the way organizations have to conduct business. One of the most common out-of-bounds calls is to “do more with...
5 Recession-Busting Customer Service Strategies

5 Recession-Busting Customer Service Strategies

TweetCRM Magazine Feb 23, 2009 During a time of economic uncertainty, with President Barack Obama’s stimulus package yet to take effect and companies still looking for places to cut, new research from Boston-based analyst firm Forrester Research stresses the...

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