Lithium Launches Study: Americans Torn Between Good Internet and Sex: Are Our Values Out of Wack?

Lithium Launches Study: Americans Torn Between Good Internet and Sex: Are Our Values Out of Wack?

TweetLithium Launches Inaugural Customer Expectations Survey. This study shows how online experiences are essential to American life.  Americans evenly split on whether to give up good sex or good Internet if forced to choose. My POV: Are you kidding me? What happened...
Dr Natalie Petouhoff – List of Publications, Books, Research, White Papers, ebooks,

Dr Natalie Petouhoff – List of Publications, Books, Research, White Papers, ebooks,

TweetPublications, Books, Articles and Research Of Dr. Natalie Petouhoff. I was recently asked to create a list of all the things I’ve written… I not sure I have them all… but here’s a list of white papers, chapter in books, books I’ve...
The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg

The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg

TweetWith over one billion users, Facebook has become the world’s largest social networking site. Its story is incredible: from its foundation only nine years ago it has changed the way people communicate, connect and share information. Facebook has become part of our...
Webinar: Multi-Channel MultiGenerational Customer Service- Gen X, Y, Millennials, Boomer, Silent Generation -Customer Experience

Webinar: Multi-Channel MultiGenerational Customer Service- Gen X, Y, Millennials, Boomer, Silent Generation -Customer Experience

TweetIf you are in a business serving broad consumer markets, your customers are likely to span multiple generations – Gen X, Gen Y, millennials, boomers, silent generation and so on. A one-size-fits-all approach to customer engagement won’t work across these customer...
Could Social Media Monitoring Have Saved Netflix & Blockbuster from Themselves?

Could Social Media Monitoring Have Saved Netflix & Blockbuster from Themselves?

TweetI teamed up with my friend Jennifer Tyler, @JenHowell4, at Sysomos and we did a little social media monitoring on the Netflix situation. One of the goals of this blog post is to show that data can be used to tell a story. When you tell a story, the audience...

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