by Dr. Natalie | Nov 15, 2012 | Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Social Analytics, Social Business and Social Media Case Studies, Social Commerce, Social CRM, Social Media & Digital Comm Education
Wondering about a field guide to transforming your organization into a social business? Check out SOCIALIZED! How the Most Successful Businesses Harness the Power of Social by Mark Fidelman. Authored by Forbes.com writer Mark Fidelman, this 288-page “playbook” is...
by Dr. Natalie | Dec 6, 2011 | Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Social Commerce, Social PR, Marketing and Advertising
Dr. Natalie’s New Book: LIke My Stuff: How To Monetize Your Facebook Fans With a Facebook Store Facebook or f-commerce to some, may see like a dirty word. Whether you think that or not depends on what your point of view is on adding shopping to social networks....
by Dr. Natalie | Apr 25, 2011 | Customer Experience, Customer Service, Dr. Natalie's Favorite Book Reviews, Featured, Leadership
This is the third post about the book, I Love You More Than My Dog, as part of my favorite book posts. Jeanne Bliss tweeted me to thank me for writing about her book. And as we got to talking, she provided me with a link to the first chapter of her book, just for you:...
by Dr. Natalie | Mar 8, 2011 | Dr. Natalie's Favorite Book Reviews, Organizational Change Management, Social CRM, Social PR, Marketing and Advertising
Are you a “T” executive? I was recently speaking with my friend John Shiple and he told me I was a “T” executive. Someone who had vast cross-functional knowledge, but also deep subject matter expertise. I didn’t know that it had a name....
by Dr. Natalie | Apr 11, 2010 | Customer Experience, Customer Service, Dr. Natalie's Favorite Book Reviews, Leadership, Women Firsts
Could it be that easy? Love I mean? The kind of love that you earn when you have nurtured the consciousness and congruence of the heart. Where intention and motivation match. Where you have decided to “be there.” Where you have clarity of purpose. Where...
by Dr. Natalie | Jan 3, 2010 | Customer Experience, Customer Service, Dr. Natalie's Favorite Book Reviews, Leadership
This is the second post about Jeanne Bliss’s book, “I Love You More Than My Dog.” As I read it over the holidays, I became intrigued with the idea that its in the decisions that companies make that determine what their customer’s experiences...
