by Dr. Natalie | Apr 24, 2019 | External Articles
Editor’s note: This is among our most popular articles, so we’ve recently updated to keep things fresh. There’s one thing all successful businesses have in common. They know that without incredible customer service, the quality of their offerings means nothing....
by Dr. Natalie | Apr 23, 2019 | External Articles
How to Improve Customer Care: Seven Ways to Step up Your Service It’s no longer enough to have the best product or the lowest price. In today’s ultra-competitive market, it’s vital to excel at customer care to attract and retain customers. Customers now have greater...
by Dr. Natalie | Apr 11, 2019 | External Articles
Service Transformation Must Come From the C-Suite When you think about it, it makes sense. Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer’s loyalty, you lose revenue, profits, and...
by Dr. Natalie | Mar 19, 2019 | External Articles
How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report Great products are powerful building blocks for any successful business. But these days, even the best products can’t satisfy customers on their own. The Fourth...
by Dr. Natalie | Feb 14, 2019 | External Articles
In the age of digital transformation, all executives should be asking themselves, “How will our business be disrupted?” Some businesses are taking a wait-and-see approach, often because they aren’t sure how digital technologies like IoT apply to them. This...
by Dr. Natalie | Sep 14, 2018 | External Articles
AI and customer service; it’s a hot topic! But when I talk to customers, they say, “ I get there’s something to AI and customer service, but how do I deliver business results and value with AI? ” If you are wondering how AI can move the needle on […] Click here...