by Dr. Natalie | Feb 24, 2017 | Customer Experience, Customer Service, CX, Digital Marketing, Facebook, Internet, Social Networks, Social PR, Marketing and Advertising
There is no question that social media has earned its spot in every business’ digital marketing strategy. The rise of social platforms such as Facebook, Twitter, Instagram and LinkedIn have forever shaped the way users express themselves online. Nowadays, almost every...
by Dr. Natalie | Feb 6, 2017 | Alexa, Amazon Prime, Apple HomeKit, Artificial Intelligence, Crossing the Chasm, Customer Experience, CX, Digital Disruption, digital transformation, Dot, Dr. Natalie's Blog, Echo, Google Home, Tap
Here are three main smart home contenders: Apple’s HomeKit Amazon’s Echo, Tap and Dot and Google’s Home. The main issues? Consumer confusion, which adoption follows. There is, unfortunately, technological fragmentation within the connected home ecosystem....
by Dr. Natalie | Jan 21, 2017 | Customer Experience, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation
How could it be easier to order from Amazon? Amazon just launched One-Click buying by adding dash buttons to its homepage and mobile applications. The dash buttons help Amazon Prime customers order their most frequently used items more easily. Amazon Dash buttons...
by Dr. Natalie | Jan 2, 2017 | Customer Experience, Customer Service, Customer Success Management, CX, Technology
In a time where the world is more connected through technology and social media, providing excellent customer service is crucial. The reputation of your business is built on its effectiveness, including the customer experience. Exceeding customer expectations creates...
by Dr. Natalie | Dec 6, 2016 | Cloud Computing, Cloud Technology, Contact Centers, Customer Experience, Customer Service, Customer Service Agents, CX, Digital Disruption, Dr. Natalie's Blog
Genesys has completed the acquisition of Interactive Intelligence. Why acquire Interactive Intelligence? The idea is that the addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the best customer experiences in more...
by Dr. Natalie | Dec 6, 2016 | Contact Centers, Customer Experience, Customer Service, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog
Jacada Ltd. (OTCQB: JCDAF), a global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announces that Israel Growth Partners (IGP), a Private Equity investment. Jacada’s visual IVR is a key...
