Oracle Service Cloud Announces New Releases

Oracle Service Cloud Announces New Releases

TweetOracle Service Cloud announces new releases for enhanced functionality in Web Customer Service, Contact Center including the Agent Browser User Interface, Knowledge Advanced, Policy Automation, and the Oracle Service Cloud Platform. Included in he release is a...
Genesys & Interactive Intelligence Acquisition Is Complete

Genesys & Interactive Intelligence Acquisition Is Complete

TweetGenesys has completed the acquisition of Interactive Intelligence. Why acquire Interactive Intelligence? The idea is that the addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the best customer experiences in more...
Congratulations to the Constellation Super Nova Award Winners in Customer Experience!

Congratulations to the Constellation Super Nova Award Winners in Customer Experience!

TweetThe reason we at Constellation Research created the SuperNova Awards is because we know advancing the adoption of disruptive technology is not easy. Technology adoption faces resistance from budget constraints, hurdles to adoption, and myopia. All the finalists...
Constellation ShortList™ for Field Service Management

Constellation ShortList™ for Field Service Management

TweetConstellation has announced the Constellation ShortList vendors in Field Service Management which provides the best capabilities to help employees serve customers. Field customer service occurs when resources or services are deployed onsite at a client. Field...

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