by Dr. Natalie | Feb 6, 2017 | Alexa, Amazon Prime, Apple HomeKit, Artificial Intelligence, Crossing the Chasm, Customer Experience, CX, Digital Disruption, digital transformation, Dot, Dr. Natalie's Blog, Echo, Google Home, Tap
Here are three main smart home contenders: Apple’s HomeKit Amazon’s Echo, Tap and Dot and Google’s Home. The main issues? Consumer confusion, which adoption follows. There is, unfortunately, technological fragmentation within the connected home ecosystem....
by Dr. Natalie | Jan 23, 2017 | Analytics of Everything, Crossing the Chasm, Customer Experience, Digital Business Platform, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, WCA (Workflow Content Automation)
As companies take on digital transformation for real, they need to consider the people (their skills and backgrounds), the processes (has the brand made them digital or they still doing things on spreadsheets?) and the technology (to enable the company to be more...
by Dr. Natalie | Jan 21, 2017 | Customer Experience, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation
How could it be easier to order from Amazon? Amazon just launched One-Click buying by adding dash buttons to its homepage and mobile applications. The dash buttons help Amazon Prime customers order their most frequently used items more easily. Amazon Dash buttons...
by Dr. Natalie | Jan 6, 2017 | Big Data, Chief Revenue Officer, Customer Experience, Digital Marketing, Dr. Natalie's Blog, Facebook, Mobile Apps, Mobile Commerce, ROI of Marketing Analytics, ROI of Social Media, Social Selling, storytelling, Video Ads
With the variety of common products available, often customers want to learn how a product or service works before purchasing. With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important...
by Dr. Natalie | Jan 2, 2017 | Customer Experience, Customer Service, Customer Success Management, CX, Technology
In a time where the world is more connected through technology and social media, providing excellent customer service is crucial. The reputation of your business is built on its effectiveness, including the customer experience. Exceeding customer expectations creates...
by Dr. Natalie | Dec 8, 2016 | Customer Experience, Customer Service, Customer Service Agents
The internet has made it possible for businesses to sell to anyone, anywhere in the world – yet at the same time, the internet has shifted power to consumers as they can get information on any product or service from multiple vendors and compare prices. In order to...
