by Dr. Natalie | May 10, 2016 | Analytics of Everything, Big Data, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Conferences, Crossing the Chasm, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog
Customer Service is the New Marketing. As the lines between sales, service and marketing continue to blur, marketers are taking a leadership role in delivering a unified customer experience. Salesforce conducted a recent survey report, reporting that the majority of...
by Dr. Natalie | May 9, 2016 | CEO, CFO, Chief Revenue Officer, CIO, CMO, Conferences, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Mobile Apps, Mobile Commerce
Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations. What’s clear is that digital disruption means taking all the data that can be collected about customers, using that voice of...
by Dr. Natalie | May 9, 2016 | Analytics of Everything, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Conferences, Contact Centers, CRM, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Employee Collaboration Affects Customer Experience, Internet of Analytics, Leadership, Marketing Optimization, Marketing Software, Organizational Change Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service
What we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms,...
by Dr. Natalie | Apr 13, 2016 | Conferences, Digital Disruption, digital transformation, Facebook
F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people...
by Dr. Natalie | Apr 5, 2016 | CIO, Conferences, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
Underwriters Lab is transitioning from a legacy to a digital company. Source: Microsoft You may not recognize the name “Underwriters Laboratory,” but “UL” is a mark you’ve seen everywhere. In fact it’s on 22 billion products,...
by Dr. Natalie | Apr 5, 2016 | CIO, Conferences, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT
AccuWeather is delivering access to vital, up-to-the minute information around the world. Source: Microsoft AccuWeather gets up to 10 billion data requests from over 200 hundred countries in 100 different languages, every day. The Microsoft Cloud gives AccuWeather...