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Constellation ShortList™ for Customer Experience (CX): IOT Platforms

Constellation ShortList™ for Customer Experience (CX): IOT Platforms

TweetCustomer Experience (CX): IOT Platforms are the platforms that make IoT come to life. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products included in this document meet the threshold...
The Business Phone System Reinvented: The Next-Generation Cloud Communications and Collaboration Tool

The Business Phone System Reinvented: The Next-Generation Cloud Communications and Collaboration Tool

TweetThe only way to build a truly innovative and collaborative culture is to give everyone a voice. In working with Dialed, I just completed some ROI research to understand how quickly, easy and affordable it is today to plug every employee into your business with a...
#OOW16 – #IOT Is Really Asking Your Business What Outcomes Are You Looking For?

#OOW16 – #IOT Is Really Asking Your Business What Outcomes Are You Looking For?

TweetMany companies approach the internet of things by starting with a device, make it connectable and then are in search of a business use case. This is a typical process that happens when there is a new area of technology area. If a company uses that as a strategy,...
Where I am Speaking This Fall! Come Say Hello!

Where I am Speaking This Fall! Come Say Hello!

TweetIt’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Here’s some of the places I will be: 1. Webinar: ROI of Social Customer Care Sept 6th @clarabridge http://bit.ly/2bvWzgJ #custserv #CX (Here’s the report:...
The Need for Customer Experience is Based on Science Not Myth

The Need for Customer Experience is Based on Science Not Myth

TweetThe need for customer experience to improve is not a myth. In fact, here’s why. Noted psychology researcher and writer Mihaly Csíkszentmihályi observed in 1998 that people who perform seamless, sequence-based activities on a regular basis are happier than people...

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