by Dr. Natalie | Nov 10, 2016 | Analytics of Everything, CEO, Chief Revenue Officer, CIO, CMO, Content Marketing, Crossing the Chasm, Customer Experience, customer experience maturity, CX, Digital Disruption, Digital Marketing, Digital Performance Management, Dr. Natalie's Blog, Innovation, Leadership, Organizational Change Management
Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. Nearly 40% of Millennials are using ad block applications and their use is growing fast according to a study by PageFair & Adobe. So how does a...
by Dr. Natalie | Oct 12, 2016 | B2B Customer Success Management, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, Cloud Technology, Customer Experience, customer experience maturity, Customer Success Management, CX, Digital Disruption, Digital Performance Management, digital transformation, Dr. Natalie's Blog, Performance Management
Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products included...
by Dr. Natalie | Sep 26, 2016 | CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, Cloud Technology, Contact Centers, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, CX, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Organizational Change Management, ROI of Cloud-based Technology, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, ROI of Organizational Change Management
The only way to build a truly innovative and collaborative culture is to give everyone a voice. In working with Dialed, I just completed some ROI research to understand how quickly, easy and affordable it is today to plug every employee into your business with a...
by Dr. Natalie | Jul 26, 2016 | Analytics of Everything, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Contact Centers, CRM, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Internet of Analytics, Internet of Things, IOT, Leadership, Machine Learning, Marketing Optimization, Mobile Apps, Mobile Commerce, Organizational Change Management, Owned Communities, peer-to-peer communities, Performance Management
The need for customer experience to improve is not a myth. In fact, here’s why. Noted psychology researcher and writer Mihaly Csíkszentmihályi observed in 1998 that people who perform seamless, sequence-based activities on a regular basis are happier than people who...
by Dr. Natalie | Jul 12, 2016 | Analytics of Everything, B2B Customer Success Management, CEO, CFO, CIO, CMO, CRM, Customer Experience, customer experience maturity, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Internet of Things, IOT, Leadership, Organizational Change Management, ROI of Organizational Change Management, Technology
Obviously no one plans on implementing a project that will fail. However, statistics show that over the past 20 years a very large percentage of technology projects do fail to result in the business outcomes that they were expected to meet. The real issue is that...
by Dr. Natalie | Jun 22, 2016 | CEO, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, Customer Experience, customer experience maturity, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Mobile Apps, Organizational Change Management
What’s the Importance of CX? There’s a lot of talk about creating a great customer experience. Seems the world has gone from being concerned with CRM to customer experience. And every vendor is talking about it- whether its a marketing vendor, customer...
