by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
Exploring the book Empathy in Action – Pt. 1: How to Put Empathy Into Action in Your Customer Experience-This is the first in a four-part series highlighting key takeaways from Empathy in Action, a new book by Genesys CEO Tony Bates and Dr. Natalie Petouhoff. In this...
by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
This fireside chat by Mila D’Antonio, Principal Analyst, Omdia and Dr. Natalie Petouhoff, Sr. Strategic Business Consulting Director, Genesys discuss the relevance of highly personalized experiences achieved through the four pillars of empathy to orchestrate...
by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
This fireside chat between Alan Webber, Program Vice President of Customer Experience, IDC and Tony Bates, CEO and Chairman, Genesys unpacks the importance of empathy in customer and employee experiences.
by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
Customer experience (CX) leaders use empathy — putting themselves in their customers’ shoes — to guide everything from CX strategy to journey management to technology selection. Many are also able to measure its impact. This month in the CX Green Room, Natalie...
by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
Atticus in To Kill a Mockingbird states, “You never really understand a person until you consider things from their point of view … until you climb into their skin and walk around in it.” Elvis Presley sang, “Before you abuse, criticize and accuse, walk a mile in my...
by Dr. Natalie | Jun 27, 2022 | Dr. Natalie's Blog
In today’s episode, Ebony Haywood chats with Dr. Natalie Petrouhoff, author of: “Empathy In Action”. Ebony Haywood is a writer, teacher, and energy healer who helps people unblock their creative flow and generate solutions for their personal and...
