by Dr. Natalie | Aug 27, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Success Management, Dr. Natalie's Blog, Mobile Commerce
Stitch Lab’s mission is to democratize commerce and empower retailers by providing resources to improve their businesses as well as their employee’s lives. Stitch is an online inventory control solution that simplifies multichannel retail business. It...
by Dr. Natalie | Aug 26, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Leadership, Organizational Change Management, ROI of Social Media, Social PR, Marketing and Advertising
Buyer’s Guide for Customer Success Management: Gainsight I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before...
by Dr. Natalie | Aug 9, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Customer Experience, Customer Service, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies
Welcome back to Part 2 of my vendor profile of ServiceSource®. If you’d like the full report, just scroll to the bottom of this post! Customer Success Management Field Sees Tremendous Growth Through conversations with clients, prospective buyers, system...
by Dr. Natalie | Aug 6, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies, Social PR, Marketing and Advertising, Social Selling
I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the vendor,...
by Dr. Natalie | Jul 16, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, CRM, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Internet of Things, Organizational Change Management
How many of you have waited for the “cable guy” or “phone person” or experienced customer service that just wasn’t close to being the experience you wish the brands you do business with would provide? Most people have had at least one,...
by Dr. Natalie | Jun 24, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, Customer Experience, Customer Success Management, Digital Disruption, Digital Marketing, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Commerce, Social CRM, Social Mobile, Social Selling
In this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for planning...
