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Congratulations to the Constellation Super Nova Award Winners in Customer Experience!

Congratulations to the Constellation Super Nova Award Winners in Customer Experience!

TweetThe reason we at Constellation Research created the SuperNova Awards is because we know advancing the adoption of disruptive technology is not easy. Technology adoption faces resistance from budget constraints, hurdles to adoption, and myopia. All the finalists...
Constellation ShortList™ for Field Service Management

Constellation ShortList™ for Field Service Management

TweetConstellation has announced the Constellation ShortList vendors in Field Service Management which provides the best capabilities to help employees serve customers. Field customer service occurs when resources or services are deployed onsite at a client. Field...
Where I am Speaking This Fall! Come Say Hello!

Where I am Speaking This Fall! Come Say Hello!

TweetIt’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Here’s some of the places I will be: 1. Webinar: ROI of Social Customer Care Sept 6th @clarabridge http://bit.ly/2bvWzgJ #custserv #CX (Here’s the report:...
The Need for Customer Experience is Based on Science Not Myth

The Need for Customer Experience is Based on Science Not Myth

TweetThe need for customer experience to improve is not a myth. In fact, here’s why. Noted psychology researcher and writer Mihaly Csíkszentmihályi observed in 1998 that people who perform seamless, sequence-based activities on a regular basis are happier than people...
Implementing Customer Experience, Cloud, IOT or Any Technology Project? Why Will it Fail?

Implementing Customer Experience, Cloud, IOT or Any Technology Project? Why Will it Fail?

TweetObviously no one plans on implementing a project that will fail. However, statistics show that over the past 20 years a very large percentage of technology projects do fail to result in the business outcomes that they were expected to meet. The real issue is that...
Local Motor’s Self-Driving Vehicle Taps the Power of IBM Watson

Local Motor’s Self-Driving Vehicle Taps the Power of IBM Watson

TweetThere’s been a lot of talk around self-driving cars and Local Motors, a leading vehicle technology integrator and creator of the world’s first 3D-printed cars, introduced the first self-driving vehicle to integrate the advanced cognitive computing...

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