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Join me for the upcoming webinar, “How Visual Self-Service Drives Great Customer Experience.

This is a must-not-miss for brands and businesses looking to up their Customer Experience strategy. If you’re a regular follower of my work, you already know how valuable fantastic customer service is, and if you’re not familiar with my work, this webinar is a perfect place to start!

Main topics will include:

  • The evolution of self-service over 125 years from a mere concept to the development of speech recognition and IVRs.
  • The rising need to meet the real-time, on-the-go demands of the connected consumer
  • The transition from Push Button IVR to Visual IVR.
  • Practical solutions for narrowing the gap between agent assistance and automated
    self service.
  • Valuable tips on how you can transform self service in your organization,
    quickly and profitably.
  • Find out how companies are creating win-win solutions for both the connected customer and the organization with a visual IVR that works on all digital properties.

Need more details? Here you go:

Event status: Not started (Register)
Date and time: Tuesday, November 26, 2013 10:00 am
Eastern Standard Time (New York, GMT-05:00)
Panelist(s) Info:
Dr. Natalie Petouhoff – Customer Service & Social Media ROI expert
Duration: 45 minutes


Looking forward to “seeing” you on the 26th, and look forward to your comments and feedback!

Dr. Natalie: voted Top 20 In Social Media HuffPo
Dr. Natalie’s ebook: voted as one of the Top Ten Most downloaded Social Media ebooks- On smROI

Click here to watch my videos on Social Media ROI:
Video 1: Building the Business Case for Social Media
Video 2: How to Measure the ROI of Social Media
Video 3: How Social Media Benefits the Whole Company

Dr. Natalie’s Executive Success Acceleration Firm™
Executive Business Strategy Advisor & Social Customer Experience Industry Authority & Consultant

The Doctor Knows Social Media ROI & Our Business Strategies Rx Get Results!
Our Motto? Be Awesome by: Learning, Sharing & Growing!

What we do: We work with companies to deliver increased revenue and decreased costs:

  • Executive Leadership Guidance on Strategy and Business Use of Social Media
  • Social Media / Business Benchmark Assessments – Tell you what you got/ what you might consider
  • Social Media ROI – set-up measurement capabilities and dashboards
  • Workshops on Business Strategy: Customer Experience, PR, Marketing, Customer Service & Internal Employee Advocacy
  • Instructor MEMES Summer Institutes at UCLA Anderson & UCLA Extension
  • Customer Experience / Social Customer Service Excellence Benchmarking Assessments & Advisory
  • Software Company Visualized-ROI, Persona-based Solution Selling w/ Targeted USP & Messaging / ebooks, White Papers, Webinars…
  • Social Media Training, Organizational Change, Motivation and Goal Setting

My book: Like My Stuff: How To Monetize Your Facebook Fans

Follow Me Here:
Twitter: @drnatalie
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DrNatalie Petouhof


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