Ramon DeLeon Interview – Customer Service and Social Media

Up next, I had the opportunity to interview Ramon DeLeon at NMX in Las Vegas, Nevada.

In 1986, Ramon De Leon started with Dominos Pizza in Chicago as a pizza delivery driver. Twenty Seven years later Ramon is the Marketing Mind of a six store Domino’s Pizza Franchise in Chicago. His career has also given him the opportunity to work in Mexico as a Business Development Consultant for Domino’s Pizza ’93-‘97. Extreme Passion and High Energy are words that best describe his love for the pizza business.

Ramon has been using Social Media for his business since before the word existed. AOL Instant messenger was his micro-blog long before Twitter was invented. When Facebook was closed to the general public, Ramon connected with customers in photos and groups. His Social Media strategies were highlighted at Gravity Summit Harvard and streamed Live on CNN.com. Domino’s Pizza Franchisees around the world seek his Social Media advice. Ramon’s creative uses of Social Media and enthusiasm have made him a sought after speaker.

Enjoy this interview where Ramon and I talk about how effective it is to really invest in your customer service via social media.

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• Ramon’s 4 Simple Social Media Success Tips: Be Frequent, Relevant, Engaged and Measured