NetFlix Saturday Night Live Apology Parody and Actual Apology From Reed Hastings CEO of Neflix

NetFlix Saturday Night Live Apology Parody and Actual Apology From Reed Hastings CEO of Neflix

This is a comparison of the actual apology and the parody that ended up on Saturday Night Live. What companies want to do is to not end up with PR nightmares because they don’t really understand social media and how important the feedback of their customers truly is. It’s always been important – its just that now everything a company does is very public and can be shared by millions of people in a nanosecond. The reality of that means that with – what I call the Witness Factor™ – perhaps companies will take what customers think more seriously. It’s easy to see what they think on line if you use social media monitoring and interest graph tools and platforms…

Here’s the Parody on the NetFlix CEO Apology on Saturday Night Live

Here’s the actual Apology from Netflix:

-What’s your take on this?
Here’s my videos on Social Media ROI:

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Video 3: How Social Media Benefits the Whole Company

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