Jacada Ltd. (OTCQB: JCDAF), a global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announces that Israel Growth Partners (IGP), a Private Equity investment. Jacada’s visual IVR is a key asset to their capabilities has other digital transformation solutions aiming to reduce the cost to serve customers while driving a seamless customer journey. The visual IVR transforms the typical “press 1 for….” Press 2 for…” type of IVR and instead uses a touch interface. Companies looking toward digital transformation of the customer experience are using the visual IVR as a cornerstone of their digital transformation. This investment should be helpful in Jacada’s future growth.
@Drnatalie Petouhoff, VP and Principal Analyst, Covering Digital Customer Experience Transformation in Customer-facing Application