Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.
Genesys and Microsoft Working Together: The event will feature Genesys leaders in key industry discussions on topics that include contact center technology trends and managing customer journeys, as well as how Genesys and Microsoft are working together to enable collaboration between contact center agents and employees across the enterprise. Attendees can visit booth #609 to learn more about omnichannel customer engagement, take the Omnichannel Challenge and tour the possibilities of the Genesys Omnichannel Engagement Center solution with live product demonstrations.
A Note from the Executives:
Scott Kolman, Vice President of Portfolio Marketing at Genesys said, “As the digital transformation revolution continues, many companies are searching for how to best modernize and enhance their contact center and customer experience. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”
If You Want to Hear from Them, Here’s the Schedule:
Genesys CX experts will share insights. Genesys leaders will participate in the following Enterprise Connect panel sessions and a joint presentation at the Microsoft booth to share insights and best practices on managing omnichannel customer journeys, cloud contact centers and market updates for the enterprise.
Monday, March 7 : 9:00am – 10:45am Eastern Time Location: Sun B —Contact Center Market Update & Executive Forum and the participants are:
- Scott Kolman, Genesys
- Sheila McGee-Smith, McGee-Smith Analytics
- Paul Weber, Interactive Intelligence
- Chris Botting, Cisco
- Paul Jarman, inContact
- Karen Hardy, Avaya
Tuesday, March 8 : 1:15pm ET Location: Microsoft booth #162 Genesys and Microsoft – Delivering a Best-in-Class Omnichannel Customer Experience and the speakers are:
- James Skay, Microsoft
- Kay Phelps, Genesys
Wednesday, March 9 : 8:00am – 8:45am ET o Location: Osceola B Managing the Customer Journey and the participants are:
- Chris Connolly, Genesys
- Brandon Knight, Corvisa
- Sheila McGeeSmith, McGee-Smith Analytics
- Laura Bassett, Avaya
- Barry O’Sullivan, Altocloud
- Richard Kenny, Plantronics
Is Your Company Omnichannel Ready? Omnichannel engagement center solutions allow companies to more effectively manage workloads, empower their agents, and gain valuable insights that help drive business objectives—including new customer acquisition, product sales, and customer support. For companies, this move forward will provide the immediate benefits of higher customer loyalty, increased revenue, and better business outcomes, while paving the path for continued success.
The time is now to make sure you can serve your customers. Or they will be somebody else’s customer soon enough. It’s now or never.
@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research, Covering Customer-facing Applications That Drive Better Business Results