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If you are not on the edge, you are taking up too much room!

Dr. Natalie at Singularity University’s Global Summit Conference

If you are not on the edge, you are taking up too much room!

Five Steps to Strategically Choose AI For Customer Service

AI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I deliver business results and value with AI?” If you are wondering how AI can move the needle on the metrics you get...

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Guest Post: 4 Winning CRM Strategies to Improve Customer Acquisition

Acquiring customers is a prerequisite for business success. How efficiently you do it can make or break your business. In fact, customer acquisition cost is one of the metrics that can determine whether your business succeeds or fails, says KISSmetrics cofounder Neil...

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Why Artificial Intelligence is an Agent’s New Best Friend

Let’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need help...

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Visual IQ: 8 Experts On How to Measure People-Based Marketing Impact

Visual IQ: 8 Experts On How to Measure People-Based Marketing Impact 1. Experts on How to Measure People-Based Marketing Impact 8 Sponsored by A NIELSEN COMPANY Best Practices for Embracing a People-Based Approach 2. FOREWORD – RETHINKING MEASUREMENT All the best,...

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A New Flying Car By Google’s Co-Founder Larry Page, Cora

Remember the flying cars in the TV series the Jetsons? Flying cars are not just for cartoons anymore! Google's co-founder, Larry Page, has launched an autonomous flying taxi firm called Kitty Hawk. Could this mean competition for commuters and business travelers that...

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Guest Post: How to Protect Your Business from Ransomware Threats

Security experts say ransomware looms as one of the top cybersecurity threats in 2018 — and for good reason. Last year, these incidents accelerated exponentially, with mobile ransomware attacks rising 250 percent during the first quarter of 2017 compared to quarter...

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Top 16 Customer Experience Analysts to Follow

1. Top Analysts Covering the Customer Experience for 2018 Sponsored by: Call-Back Solutions for the Call Center Learn More at www.fonolo.com 2. “These analysts are able to find and evaluate customer experience solutions for every industry, and deliver them to...

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Guest Post and Infographic: How AI Changed Customer Service

You can make or break your business’s future by how well, or how poorly, you treat your clients. But you have a lot on your plate, too—even more as you manage the endless technology needs that seem to be developing overnight.     That’s why artificial intelligence...

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Guest Post: Why Businesses Can’t Strive Without Social Media

Few years back, businesses had to seek the assistance of external agencies such as marketing and advertising research firms in order to promote the business. However, the increasing popularity of social media networks has changed the trend. Almost all the businesses...

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Guest Post: 3 Ways CRM Predictive Analytics Can Give You a Competitive Edge

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. The CRM predictive analytics market, valued at $4.18 billion in 2014, is expanding at a compound annual growth rate of 12.83 percent, on track to be worth $7.65 billion by 2019, Markets and Markets projects. CRM analytics tools are in demand because they help companies predict market behavior, understand their buyers and make more sales.

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Guest Post: 10 Of The Best Best Marketing Tips From Apple

If you're in the business of developing new and improved ways to market your company, we have 10 tried & tested strategies for you, that worked wonders for Apple. Everything from customer service to brand message and pricing, Apple incorporated have built their...

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B2B Customer-Centric Strategies

Customer-centric strategies have been the mainstay of B2C companies like Amazon and Google. But today B2B the landscape of business-to-business relationships is changing. Industry-leading B2B companies increasingly respond to intensifying global competition by putting...

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If you are not on the edge, you are taking up too much room!

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