by Dr. Natalie | Jun 29, 2019 | Presentation Slides
TweetFive Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play 06aug14 1. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play! Arranged by Guy Stephens #SocialCustCare 2. 2 | Five...
by Dr. Natalie | Jun 11, 2019 | Presentation Slides
Tweet1. MULTI-GENERATIONAL CONSUMER ENGAGEMENT: STRATEGY AND ROADMAP FOR EXCELLENCE by DR. NATALIE L. PETOUHOFF @drnatalie www.DrNatalieNews.com 2. • Baby Boomers • Gen Y – Millennials • Silent Generation • Even toddlers… influence parent’s spending ARE YOU...
by Dr. Natalie | Apr 27, 2019 | External Articles
TweetWe’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is […] Click here to view original...
by Dr. Natalie | Apr 25, 2019 | External Articles
TweetWhat Is a Chatbot and How Is It Changing Customer Experience? Technically speaking, a chatbot (derived from “chat robot”) is a computer program that simulates human conversation, either via voice or text communication. Today, such programs can be customized and...
by Dr. Natalie | Apr 24, 2019 | External Articles
TweetEditor’s note: This is among our most popular articles, so we’ve recently updated to keep things fresh. There’s one thing all successful businesses have in common. They know that without incredible customer service, the quality of their offerings means...
