December 9, 2022 - Dr Natalie News

10 Awards for Empathy in Action!

by Dr. Natalie | Dec 9, 2022 | Dr. Natalie's Blog

We just got a note from our publisher — 10 awards and counting… for our book Empathy in Action Feeling extremely grateful… Here’s hoping 50 years from now… they will say this is one of the books that changed how companies treat customers and employees!! A girl...

Featured on DCX: Perspectives and insights on digital customer experience

by Dr. Natalie | Dec 9, 2022 | Dr. Natalie's Blog

Original Article DCX Podcast #9 Welcome to the DCX podcast, where I interview leaders in the customer experience base about how digital is changing the landscape and how you can leverage these changes for success in your business. Today I’m excited to be talking...

Featured on #CRMKonvo: Empathy in Action – How is it developing?

by Dr. Natalie | Dec 9, 2022 | Dr. Natalie's Blog

Copyright ©2021 Genesys. Patents Pending. All rights reserved. Genesys, the Genesys logo, Empathy in Action, Experience as a Service, Empathy Pillars, Systems of Empathy, Empathy in Action Flywheel, Employee Experience Orchestration, Customer Experience Orchestration, The Experience Index and the Systems of Empathy Experience Orchestration are trademarks or registered trademarks of Genesys. All other product and company names may be trademarks or registered trademarks of their respective holders. Usage does not imply any affiliation with or endorsement by the holder.