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Empathy in Action” offers a modern playbook for delivering customer experience (CX)

Empathy in Action” offers a modern playbook for delivering customer experience (CX)

by Dr. Natalie | Jun 7, 2022 | Dr. Natalie's Blog

Original Article by Omdia The recently published book provides see authors Tony Bates and Dr. Natalie Petouhoff of Genesys provide guidance for delivering empathetic customer experiences at scale and the requirements necessary to shift from a business-centric to a...
Copyright ©2021 Genesys. Patents Pending. All rights reserved. Genesys, the Genesys logo, Empathy in Action, Experience as a Service, Empathy Pillars, Systems of Empathy, Empathy in Action Flywheel, Employee Experience Orchestration, Customer Experience Orchestration, The Experience Index and the Systems of Empathy Experience Orchestration are trademarks or registered trademarks of Genesys. All other product and company names may be trademarks or registered trademarks of their respective holders. Usage does not imply any affiliation with or endorsement by the holder.