by Dr. Natalie | Jun 22, 2016 | CEO, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, Customer Experience, customer experience maturity, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Mobile Apps, Organizational Change Management
What’s the Importance of CX? There’s a lot of talk about creating a great customer experience. Seems the world has gone from being concerned with CRM to customer experience. And every vendor is talking about it- whether its a marketing vendor, customer...
by Dr. Natalie | Jun 17, 2016 | Analytics of Everything, Artificial Intelligence, CIO, Cloud Computing, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Internet of Analytics, Internet of Things, IOT, Leadership, Machine Learning, The Cloud
There’s been a lot of talk around self-driving cars and Local Motors, a leading vehicle technology integrator and creator of the world’s first 3D-printed cars, introduced the first self-driving vehicle to integrate the advanced cognitive computing capabilities...
by Dr. Natalie | Jun 16, 2016 | Big Data, Cloud Computing, Technology, The Cloud
There have been quite a few articles written on adopting cloud-based ERP, and whether the technology will be along the lines of its counterparts. Businesses are becoming more aware of the computer industry and the software is improving with each release. Cloud...
by Dr. Natalie | Jun 15, 2016 | CMO, Marketing Optimization, Social PR, Marketing and Advertising
Benjamin Franklin said that failing to prepare is preparing to fail. This is especially true when business planning. A business plan will be the road map that you follow as you create and grow your business. Central to the plan is the operational information that will...
by Dr. Natalie | Jun 9, 2016 | Analytics of Everything, B2B Customer Success Management, Big Data, CEO, Chief Revenue Officer, CIO, CMO, Conferences, Content Marketing, CRM, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Leadership, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities
Is social CRM dead? Depends on what you consider social CRM to be. With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. The partnership includes Microsoft Dynamics and...
