by Dr. Natalie | Dec 1, 2015 | Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, ecommerce, Leadership, Mobile Commerce, Social Mobile
SOASTA, a performance analytics firm, announced the results of its 2015 Holiday Retail Readiness Survey, which revealed: 66% of Americans expect they will lose their temper this holiday season over annoyances such: 38% as traffic/parking 37% long lines in stores and...
by Dr. Natalie | Dec 1, 2015 | Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, Dr. Natalie's Blog
LiveOps, a global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform....
by Dr. Natalie | Dec 1, 2015 | Customer Experience, Digital Disruption, Dr. Natalie's Blog, Organizational Change Management
People spend more waking hours at work than anywhere else. So it’s no surprise that in a fast-changing world, the workplace is transforming. As part of the larger digital transformation of business, the future of work is being discussed as a wide range of developments...
by Dr. Natalie | Dec 1, 2015 | Analytics of Everything, Big Data, Customer Experience, Digital Disruption, Dr. Natalie's Blog, Leadership
The purpose of the digital transformation capabilities? So companies can reach out and better connect with customers. Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. Their focus has been on transforming their CRM offerings to...
