by Dr. Natalie | Dec 17, 2015 | Analytics of Everything, CFO, Chief Revenue Officer, Digital Disruption, Dr. Natalie's Blog
What’s the News?: The Linux Foundation, the nonprofit organization enabling mass innovation through open source, today announced a new collaborative effort to advance the popular blockchain technology. The project will develop an enterprise grade, open source...
by Dr. Natalie | Dec 14, 2015 | Big Data, Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Digital Disruption, Dr. Natalie's Blog, Internet of Things, IOT, Organizational Change Management
The report by Capgemini, “Organizing for Digital: Why Digital Dexterity Matters” — conducted in collaboration with MIT Center for Digital Business — reveals that digital organizations reported outperforming competitors on key performance indicators, such...
by Dr. Natalie | Dec 9, 2015 | Digital Disruption, Dr. Natalie's Blog, Mobile Apps
Introducing Microsoft PowerApps – for the non-developer! We work on our phones, tablets and laptops and often on the go. That could mean being on manufacturing floors, in airplanes or at customer meetings or on the highway. With nearly limitless computer and...
by Dr. Natalie | Dec 8, 2015 | Analytics of Everything, Big Data, CFO, Chief Revenue Officer, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, Dr. Natalie's Blog, Internet of Analytics, Leadership, Organizational Change Management
Often times, as a customer, you want to know a little bit more about what a company offers and when you find that information you want to be able to act on it. With the partnership between Verint and TimeTrade, customers will have more seamless omnichannel...
by Dr. Natalie | Dec 1, 2015 | Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, ecommerce, Leadership, Mobile Commerce, Social Mobile
SOASTA, a performance analytics firm, announced the results of its 2015 Holiday Retail Readiness Survey, which revealed: 66% of Americans expect they will lose their temper this holiday season over annoyances such: 38% as traffic/parking 37% long lines in stores and...
