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Is Email Dead Or Very Much Alive in Our Work and Play?

Is Email Dead Or Very Much Alive in Our Work and Play?

Some people say email is dead. Other’s know it’s not because they spend over half their day checking and responding to email. To find out how prevalent email is in our work and play life, Adobe did a study to explore how present email is in our “always on”...
IOT: Salesforce Introduces New Service Cloud Lightning Console and Wave Analytics App

IOT: Salesforce Introduces New Service Cloud Lightning Console and Wave Analytics App

By 2020 it is estimated that there will be over 50 billion connected devices. And that means that consumers will be more connected than ever before, across mobile phones, wearables and other devices and the field of IOT will continue to expand. So if consumers are...
Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

In the next part of my series, I’d like to feature Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose’s...