by Dr. Natalie | Sep 16, 2015 | Big Data, Conferences, Crossing the Chasm, Digital Disruption, Dr. Natalie's Blog
Precision Medicine Has Arrived: A research team at UC San Francisco has won a five-year award of $14.1 million from the Patient-Centered Outcomes Research Institute (PCORI) to investigate whether a personalized approach to breast cancer screening is as safe and...
by Dr. Natalie | Sep 16, 2015 | Big Data, Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Digital Disruption, Dr. Natalie's Blog
Connected World, Disconnected Data: The Answer? IOT Cloud The combination of mobile, social, sensor, wearable and cloud technologies has triggered a deluge of data. More than 90 percent of the world’s data has been generated over the last two years. And, with the...
by Dr. Natalie | Sep 16, 2015 | Conferences, Crossing the Chasm, Digital Disruption, Dr. Natalie's Blog
Sometimes it does take a village. Yesterday’s product development would have been a bunch of developers, with lot’s of diet coke, cheese burgers and very late days and nights programming like crazy. But today, product development has changed. How? More and...
by Dr. Natalie | Sep 15, 2015 | Big Data, CEO, Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Dr. Natalie's Blog
As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience”. Phones have become “the” selfie device, now this study shows consumers want...
by Dr. Natalie | Sep 8, 2015 | Big Data, CRM, Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog
Wondering how to get the ROI out of your CRM software? There’s many things that will affect it. One is productivity and it’s affect on customer engagement. According to the Journal of Experimental Psychology,1 every time a user switches programs or...