by Dr. Natalie | Jul 14, 2015 | Chief Revenue Officer, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Internet of Things, Leadership, Mobile Commerce, Social Mobile
The study found that while just 1.4 percent of retail bank customers currently use their mobile devices for video chat sales or service support, nearly one quarter of all respondents (24.4 percent) would use these capabilities if their primary bank offered it. Each...
by Dr. Natalie | Jul 14, 2015 | APIs, Big Data, CIO, Digital Disruption, Dr. Natalie's Blog
Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal® announced that the 3scale self-serve API management solution is...
by Dr. Natalie | Jul 14, 2015 | Big Data, Chief Revenue Officer, CIO, CMO, Conferences, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, Internet of Things, Leadership, Marketing Automation, Marketing Optimization, Marketing Software
Often times the people who are really transforming the company via digital business are not recognized by the rest of their organization because not everyone gets the importance of what the digital disruption and digital business is about. But one way to get...
