by Dr. Natalie | Jun 12, 2015 | Conferences, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Marketing Optimization, Mobile Commerce, Online Communities, Organizational Change Management, ROI of Social Media, Social Mobile, Social Networks, Social PR, Marketing and Advertising, Twitter
Social Customer Care has become an expectation amongst consumers. Telling your community that you’re accessible on social channels delivers a strong message. Your community and supporters are online, and it is fundamentally changing how and where constituents...
by Dr. Natalie | Jun 12, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Dr. Natalie's Blog, Online Communities, Social Mobile, Social Networks
LinkedIn is building deeper integration between LinkedIn Sales Navigator and Microsoft Dynamics CRM, enabling companies to easily connect their social selling activities to their customer engagement efforts. LinkedIn’s information embedded right into Dynamics...
by Dr. Natalie | Jun 12, 2015 | CFO, Chief Revenue Officer, CIO, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ecommerce, Marketing Optimization, Mobile Commerce
In our new research on customer e-commerce engagement and driving revenue, we found four steps that are necessary for the creation of a fully engagement customer experience. Here’s a link to the snapshot of the report. And here’s what we found those four...
