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2015 Teradata Influencer Summit

2015 Teradata Influencer Summit

One of the best ways to really try to keep up with everything that is happening in the digital space is to attend conferences. It’s difficult to attend them all, but it’s important to try to attend as many as you can so you are up to speed. The Teradata...
Are You Going to LiNC 2015 Conference?

Are You Going to LiNC 2015 Conference?

LiNC features a lineup of leading global brands, top industry analysts, thought-leaders and business visionaries. You will be inspired by the best and brightest in business. There are workshops, certification & social strategy sessions with world-class, subject...
Disrupting Digital Business: The Customer Experience Imperative

Disrupting Digital Business: The Customer Experience Imperative

As digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that you...
What Is a “Fully Engaged Customer”?

What Is a “Fully Engaged Customer”?

What Is a “fully engaged customer”? That’s a very good question! Some of the answer depends on who you ask.  Marketing has one opinion, Sales generally another and then Customer Service might see a fully engaged customer from a whole different point...
Customer Experience: How Marketing, Sales and Customer Service Drive Customer Loyalty

Customer Experience: How Marketing, Sales and Customer Service Drive Customer Loyalty

Customer Service is Where the Rubber Meets the Road Henry Ford, an innovator in personal transportation said, “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” Nearly a century later, the...