by Dr. Natalie | May 7, 2015 | Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Dr. Natalie's Blog, Leadership, Organizational Change Management
Many brands have been coming to me for years to try and figure out what to do about customer frustration. At the end of the day, it might be that a brand has to completely rethink of the customer experience, from the customer’s point of view. Often what happens...
