by Dr. Natalie | Apr 24, 2015 | Presentation Slides
What is a Fully Engaged Customer? 12 Top Experts Weigh In. 1. 1© 2014 SAP SE or an SAP affiliate company. All rights reserved. What is a fully engaged customer? Definitions from 12 experts. 2. Fully engaged customers are emotionally attached and rationally loyal....
by Dr. Natalie | Apr 24, 2015 | Customer Success Management, Dr. Natalie's Blog, Organizational Change Management
One of the most important things about technology is that it works and delivers on it’s promise. But it can’t do that without the ability to have it implemented well. And often it’s not a matter of just implementing it well. Today implementing...