by Dr. Natalie | Feb 24, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Customer Experience, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Internet of Analytics, Leadership, Organizational Change Management
What Does the Integration Accomplish? The Clarizen-Gainsight combination leverages Clarizen’s existing Salesforce platform integration, resulting in transparency among all roles involved with procuring and managing a customer. This insight into the health of the...
by Dr. Natalie | Feb 23, 2015 | Chief Revenue Officer, Dr. Natalie's Blog, ROI of Social Media, Social PR, Marketing and Advertising, Social Selling
My latest report is a best practices guide for sales leaders and teams looking to use social to transform their average-performing sales teams into top performers (1-2). Did you know that seventy-eight percent of salespeople who use social media outsell their peers?...
by Dr. Natalie | Feb 20, 2015 | Chief Revenue Officer, Customer Experience, Dr. Natalie's Blog, Leadership, Organizational Change Management, ROI of Social Media, Social Media Education, Social Networks, Social Selling
In speaking to many sales leaders and sales reps (especially outside of Silicon Valley) they were wondering, “Would social selling make a difference to my sales organization and our sales results?” Having been in the “social media / digital...
by Dr. Natalie | Feb 16, 2015 | B2B Customer Success Management, Big Data, CFO, CIO, CMO, Customer Experience, Customer Service, Dr. Natalie's Blog, EU privacy law, Internet of Things, Leadership, Marketing Software, Organizational Change Management, PPI
I don’t know about you, but I do worry about cybercrime. I just got another notice in the mail from a company saying that they “may have had a security breach.” The security of CRM or customer data is clearly something that customers care about....
by Dr. Natalie | Feb 11, 2015 | Big Data, Digital Marketing, Dr. Natalie's Blog
While Data Scientist and Business Analyst are uncovering incredible insights, the big question is how useful is that information to the business and business user? Data Scientists understand the analytics and the data, often using data science language. This can...
