The State of Customer Service and Support in 2015

The State of Customer Service and Support in 2015

by | Jan 30, 2015 | B2B Customer Success Management, CEO, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management

This report is about how Customer Service and Support is evolving into Customer Success Management as top differentiator by companies and brands that understand the importance of the digital disruption and how it is affecting their business and their customers. This...
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