by Dr. Natalie | Jan 30, 2015 | B2B Customer Success Management, CEO, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management
This report is about how Customer Service and Support is evolving into Customer Success Management as top differentiator by companies and brands that understand the importance of the digital disruption and how it is affecting their business and their customers. This...
by Dr. Natalie | Jan 29, 2015 | Presentation Slides
1. © 2010 – 2015 Constellation Research, Inc. All rights reserved. TM #CEM Webinar | @ drnatalie| @rwang0| @BoldChat Five Ways To Deliver Exceptional Customer Care in 2015 Natalie Petouhoff (@drnatalie) Vice President & Principal Analyst January 27th, 2015 R...
by Dr. Natalie | Jan 29, 2015 | Customer Experience, Customer Service, Dr. Natalie's Blog, Online Communities, Owned Communities
Rackspace chose to implement a global online community powered by Zimbra to provide its customers with a central place to share questions, discuss challenges, rate content and provide feedback about Rackspace’s products. This community focuses on scalable...
by Dr. Natalie | Jan 28, 2015 | CEO, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Leadership
This report is about the The State of Customer Success Management in 2015. Constellation’s research team delivers its inaugural series on the state of the state. The state of the state research explores the impact of digital transformation, next generation customer...
by Dr. Natalie | Jan 28, 2015 | Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog, privacy
Today on National Data Privacy Day, TextPower announces that the company has been granted an important patent for a “text messaging authentication system” that is the basis for the company’s TextKey™ platform. Websites using the TextKey™ platform...