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How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

by Dr. Natalie | Jun 16, 2014 | Dr. Natalie's Blog

Delta Air Lines’ legacy in-flight point-of-sale system (POS) system could only provide very basic transaction data for items like meals, headphones and duty-free items. Declines in credit card purchases remained undetectable until the flight landed, leading to...
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