May 5, 2014 - Dr Natalie News

Genesys Makes an Acquisition For OVM Solutions

by Dr. Natalie | May 5, 2014 | Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, Organizational Change Management

Genesys, a leading provider of customer experience and contact center solutions acquired OVM Solutions. If you are in the Customer Experience or Customer Service business what does this mean to you? The investment brings what is called proactive communications...

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