by Dr. Natalie | Nov 17, 2013 | Presentation Slides
How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center 1. Technology’s Affect on: Delivering Great Customer Experiences via Agents & The Bo?om-‐Line By Dr. Natalie Petouhoff www.DrNatalieNews.com @DrNatalie on Twi9er 2....
by Dr. Natalie | Nov 17, 2013 | Presentation Slides
How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center 1. Technology’s Affect on: Delivering Great Customer Experiences via Agents & The Bo?om-‐Line By Dr. Natalie Petouhoff www.DrNatalieNews.com @DrNatalie on Twi9er 2....
by Dr. Natalie | Nov 17, 2013 | Conferences, Customer Experience, Customer Service, Dr. Natalie's Blog
We conducted a study to determine the affect of technology on Customer Service Agent’s ability to deliver great customer experiences, increase revenue, decrease customer churn, agent attrition and contact center and call center costs, especially the cost of...