by Dr. Natalie | Oct 26, 2013 | Dr. Natalie's Blog
Servant leadership requires you understand the power of listening, empathy and awareness. Studies show that this leadership style can positively affect staff and make for a happier, more cohesive team environment. But did you know those same skills could also be...
by Dr. Natalie | Oct 23, 2013 | Big Data, Customer Experience, Customer Service, Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Featured, Leadership, Organizational Change Management, ROI of Social Media, Social Analytics
Publications, Books, Articles and Research Of Dr. Natalie Petouhoff. I was recently asked to create a list of all the things I’ve written… I not sure I have them all… but here’s a list of white papers, chapter in books, books I’ve...
by Dr. Natalie | Oct 21, 2013 | Dr. Natalie's Blog
This Post was brought to you by Sarah Williams, you can follow along on Twitter at @bizwinners: Affiliate marketing is a unique form of online promotion in which businesses pay webmasters a small wager in exchange for driving leads and sales to their online entity...
by Dr. Natalie | Oct 14, 2013 | Dr. Natalie's Blog
Overview: Using Social CEM to Transform Your Business With the advent of social media and the rise of mobile smartphone technology, consumers are in the driver’s seat, posting their customer experiences in permanent, online forums and providing instant customer...
by Dr. Natalie | Oct 10, 2013 | Dr. Natalie's Blog
Join me on November 12th for the panel discussion “Utilizing New Media to Generate a Return on Your Investment” at 2 PM at the Westin Harbour Castle Hotel in Toronto, Canada. I’ll be joined by: Moderator: James Mirtle Hockey Writer – The Globe...