by Dr. Natalie | Aug 27, 2013 | Dr. Natalie's Blog
From November 4th to 7th, I’ll be attending the Contact Center Fall Conference in Phoenix, AZ where I’ll be hosting a session called “How Technology Affects Agent Performance, Attitude and the Bottom-Line.” Let’s step back for a moment,...
by Dr. Natalie | Aug 23, 2013 | Dr. Natalie's Blog
Remember the Days of Mom-and-Pop Shops? You might not depending on how old you are or if you live in a large city vs. a small town. As a society, our shopping habits have evolved from picking berries to stay a live re: cave man days to… a much more sophisticated level...
by Dr. Natalie | Aug 13, 2013 | Dr. Natalie's Blog
Gamers include millions of Americans of all ages and backgrounds. In fact, nearly three-quarters of all American households play games. This vast audience fuels the growth of this multi-billion dollar industry and helps bring jobs to communities across the nation....
by Dr. Natalie | Aug 9, 2013 | Big Data, Dr. Natalie's Blog, Marketing Software, ROI of Social Media, Social Analytics
“What’s Engagement?” A thought provoking question marketers should ask themselves that not only instigates but also produces varied but comprehensive answers, perspectives, and insights regarding today’s best tactics of social media engagement. Here, through our free...
by Dr. Natalie | Aug 8, 2013 | Presentation Slides
1. @DrNatalie Petouhoff (Pet-a-dog) @drnatalie The 7 Steps To Crea.ng Powerful Customer Experiences & Get Social Media ROI in the Travel and Tourism Industry www.DrNatalieNews.com 2. PWC Management Consultant Top Forrester Social Media, CRM & Customer Service...