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How to Improve Customer Service by Dr. Natalie (Part 7) And Reduce Call Volume

How to Improve Customer Service by Dr. Natalie (Part 7) And Reduce Call Volume

by Dr. Natalie | Nov 27, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog

Force Multiplier #2: Reduce The Impact Of Customer Service Call Volume Explosions By Utilizing Social Customer Service Your Customer Service organization is highly trained to interact with customers via all channels of communication and from a common knowledge base....
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