by Dr. Natalie | Sep 25, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog, Organizational Change Management, ROI of Social Media, Social Analytics, Social Media Monitoring
Social Customer Service: The Daily, Real-time Board of Directors Meeting With Your Customers For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… If a meeting...
by Dr. Natalie | Sep 18, 2012 | Social Analytics, Software and Vendor Posts
Information Management provides a list of companies to watch — because they are shaping the groundswell in information management technology in the 21st Century. Clarabridge was among those companies chosen. Here’s more info about Clarabridge: What:...
by Dr. Natalie | Sep 18, 2012 | Marketing Software, Social PR, Marketing and Advertising
Last night I had dinner with the amazing team at Act-On Software.com – I have a soft spot in my heart for companies that are making it possible to help smaller companies grow B.I.G. — they are key to the transformation of our economic situation. What I was...
by Dr. Natalie | Sep 17, 2012 | Customer Service
Move Over Siri, Lola and Nina Are Making Waves in Customer Service Siri wasn’t made for customer service, but her release inadvertently revealed a huge opportunity for companies to develop the future support channel of choice. This opportunity is the ability to...
by Dr. Natalie | Sep 16, 2012 | Conferences, Events, Social Business and Social Media Case Studies
The rapid transformation of the communications, technology, and content sectors has created unprecedented opportunity in Southern California for Hollywood studios, application and service providers, investors, and entrepreneurs. Silicon Beach @ USC will provide a...
