by Dr. Natalie | Aug 30, 2012 | Conferences, Customer Experience, Events, Leadership
Some of the top innovators in the world were among those included in the SuperNova Semifinalist Awards published last night. Why is this important? These companies deployed initiatives that are being recognized for the innovation and true leadership of their teams. In...
by Dr. Natalie | Aug 17, 2012 | Presentation Slides
1. How Strategic SocialCustomer Service Generates and Preserves Revenue Kathy Herrmann and Dr. Natalie Petouhoff 2. Kathy Herrmann Dr. Natalie Petouhoff Measurement & Insight, BCF UCLA & Executable Strategies (757) 497-4811 (310)...
by Dr. Natalie | Aug 13, 2012 | Conferences, Customer Experience, Customer Service, ROI of Social Media, Social CRM
I’m looking forward to speaking at the CRM Evolution Conference and the Customer Service Experience Conference You can find me: Tuesday Aug 14th, 2012 At the Customer Service Experience Conference talking at 11:45 a.m. – 12:30 p.m. EST about How Strategic...
by Dr. Natalie | Aug 1, 2012 | Customer Service, Dr. Natalie's Blog, Facebook, Social Business and Social Media Case Studies, Software and Vendor Posts
Who should lead the social customer interaction? Been lot’s of debate on this one… Should it be PR, Marketing, Customer Service? A combination? Who leads, who follows? Would collaboration be an actual possibility? That’s what I explored with LiveOps...