by Dr. Natalie | Aug 30, 2011 | Conferences, Customer Service, Dr. Natalie's Blog, ROI of Social Media
Jeese Noyes and I have been exchanging emails on the topic of “What is Dreamforce?” She asked me to give her a few lines for her blog… Her’s her amazing article: http://blog.eloqua.com/what-is-dreamforce/ That inspired me to write a post and...
by Dr. Natalie | Aug 24, 2011 | Customer Service, Dr. Natalie's Blog, ROI of Social Media, Social CRM, Social PR, Marketing and Advertising
I thought I would post the white papers here… In case you want to see how ROI can be calculated… Lot’s of people have done studies to show that maybe people are being required to calculate the ROI — others have told me that while they are not...